Política de envío
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-demand periods or promotional sales, processing time may be slightly extended. We will notify you in advance if any significant delay occurs.
2. Shipping Area
We currently ship to:
- United States (all states)
- Mexico
We do not currently ship to P.O. Boxes or APO/FPO addresses
3. Shipping Methods & Delivery Time
Estimated delivery times after dispatch:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–4 business days
Please note that delivery times are estimates and may vary depending on carrier delays, weather conditions, or peak seasons.
4. Shipping Fees
- Orders over $50: Free Shipping
- Orders under $50: Flat rate shipping of $fees
Shipping fees will be calculated at checkout.
6. Delayed or Lost Packages
If your package has not arrived within 10 business days after shipment, please contact us at:
📩 support@montue.com
We will work with the carrier to investigate and resolve the issue.
7. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
8. Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 7 days of delivery with your order number and photos.
We will review and provide a replacement or solution.
9. Contact Us
If you have any questions regarding shipping, please contact us:
📩 Email: support@montue.com
🌐 Website: montue.com