Returns and Refunds Policy

Returns and Refund Policy

Thank you for shopping with us. We are committed to offering high-quality food supplements and providing a secure and simple shopping experience. Please review our returns and refund policy below.

📦 Returns (Due to Product Safety Regulations)

For safety and hygiene reasons, all food supplement products are considered consumable goods.

Opened or used products are not eligible for return or refund.

Unopened and unused products, kept in their original packaging, can be returned within 30 days of delivery.

Returned items must be in their original condition, including:

  • Original packaging

  • Complete labels

  • Unused product

We do not accept returns for:

  • Opened or partially used products

  • Products returned after 30 days of delivery

  • Products purchased on clearance or final sale (when applicable)

  • Returns due to personal preference (flavor, result expectations, or personal opinions)

💰 Refunds

Once the returned product is received, our team will inspect it and notify you if your refund request has been approved or rejected.

If the refund is approved:

  • The amount will be returned to the original payment method.

  • Processing time is 5 to 10 business days.

  • Your bank or card provider may require additional time to reflect the refund in your account.

🚚 Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To resolve the issue, we can offer:

  • Free product replacement

  • Partial refund

  • Full refund (depending on the case)

Please include:

  • Order number

  • Photographs of the product and packaging

  • Brief description of the problem

📬 How to Request a Return or Refund

To initiate a request, please contact our customer service team:

📧 Email: boundlessnovalimited@gmail.com

Our team typically responds within 24 to 48 hours.

⏳ Processing Times

  • Customer service response: 24–48 hours

  • Return review and approval: 3–7 business days

  • Refund processing: 5–10 business days after approval

🌿 Important Information (Supplement Disclaimer)

Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary from person to person.

🔄 Policy Updates

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.

⭐ Commitment to Trust and Transparency

We stand behind the quality of our products. If you have any issues with your order, please contact our customer service team.

We are here to help you resolve any situation fairly, quickly, and efficiently.