Shipping Policy
Shipping Policy
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays).
During periods of high demand or special promotions, processing time may be slightly extended. We will notify you in advance if any significant delay occurs.
2. Shipping Area
We currently ship to:
United States (all states)
Mexico
At this time, we do not ship to:
Post office boxes (P.O. Boxes)
APO/FPO military addresses
3. Shipping Methods and Delivery Time
Estimated delivery times after dispatch are:
Standard Shipping: 3 to 5 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, peak seasons, or other external factors.
4. Shipping Costs
Orders over MXN$900: Free shipping
Orders under MXN$900: Flat shipping rate of MXN$100
Shipping costs will be calculated and displayed during checkout.
5. Delayed or Lost Packages
If your package has not arrived within 10 business days of shipment, please contact us:
We will work with the carrier to investigate and resolve the situation as soon as possible.
6. Incorrect Address
Please verify that your shipping address is correct before completing your purchase.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
7. Damaged or Missing Products
If your order arrives damaged or with a missing product, please contact us within 7 days of delivery providing:
Order number
Photographs of the received product or package
We will review the case and provide an appropriate solution, including product replacement when applicable.
8. Contact Us
If you have any questions regarding shipping, you can contact us:
📩 Email: support@montue.com
🌐 Website: montue.com